Collaborate from omni-channel environments seamlessly.  No single customer is the same.


OUR CONTACT CENTER SERVICES

Operations Control

Your customers are immersed in technologies that allow them to be autonomous in their interactions.  You need to be as well.  Let us help you adopt the technologies to respond to your customer’s shifting behaviors. 

Management

We work with your performance management team, guiding them to establish benchmarks, understand contact center metrics, value principles, people management, schedule management, call monitoring, managing service levels, skills based routing, and more. 

People

Qualified and knowledgeable resources remain a customer service hallmark. We provide training to help your people improve customer satisfaction. Our training focuses on your business environment, workflow processes, and the tools your organization uses to provide service. 

Analytics

Data analytics play a key role in understanding your customers’ positive experiences and their frustrations with your contact centers. This knowledge is imperative for improving and streamlining your customer experience. 

Buildout

We provide professionals who understand contact center build-outs from start to finish.  From planning and cost considerations to configuration, wiring, and implementation of full contact center ready applications. 

Telecom

We offer a full portfolio of services that includes assessment and analysis, network solutions design, carrier choice and selection, carrier agreements, project management, ongoing client support, and service escalations to name a few.

Technology

Technology is an important factor at your contact center and is at the heart of all of Van Staten's services.  Our experience focuses on a number of technologies with the goal of implementing or improving applications to make your contact center lean, and fast:   READ MORE.

CRM

Relationships require constant attention.  Let our CRM experts help you understand and satisfy your customer base, ensuring long-lasting and loyal relationships.

 

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